1.1 This website and the services offered through it are operated by Avenhill Dale Limited, a company registered in Ireland under company number 814162.

1.2 Avenhill Dale Limited may also trade as Avenhill Dale Ltd.

1.3 In these Terms and Conditions, references to “Avenhill Dale”, “AD”, “we”, “us” or “our” mean Avenhill Dale Limited.

1.4 References to “you”, “your”, “client” or “user” mean any person who accesses the website, submits an enquiry, makes a booking, purchases a service or uses any service arranged by us.

1.5 Our services may include, without limitation, access to entertainment events, sporting events, red carpet events and other events, event tickets and hospitality arrangements, private or premium event access, and corporate event-related services.

The exact scope and inclusions of any service will be communicated separately at the time of enquiry or booking.

2.1 You must be at least 18 years of age and have the legal capacity to enter into a binding agreement in order to make a booking or purchase services from us.

2.2 By using our services or making a payment, you confirm that the information you provide is accurate and that you are legally authorised to enter into the relevant transaction.

2.3 Individual events, venues or hospitality areas may impose their own minimum-age requirements. Where applicable, those requirements will apply in addition to these Terms and Conditions.

3.1 An enquiry, quotation or indication of availability does not constitute a confirmed booking.

3.2 All services are subject to availability and may also be subject to the terms, restrictions and requirements imposed by event organisers, venues, hospitality providers, clubs, ticket suppliers and other independent third-party suppliers.

3.3 A booking will only be considered confirmed once:

3.3.1 The relevant event access, hospitality arrangement or other service has been confirmed, where applicable, by the relevant third-party supplier;

3.3.2 Any required deposit or full payment has been successfully received and cleared; and

3.3.3 We have issued written confirmation of the booking.

3.4 The issue of a quotation, invoice, payment link or request for payment does not, by itself, constitute confirmation of a booking.

3.5 Quotations, prices and availability may be based on live inventory and dynamic pricing and may therefore change or be withdrawn before a booking is confirmed. Until confirmation has been issued in accordance with Clause 3.3, neither price nor availability is guaranteed.

4.1 Depending on the service requested, Avenhill Dale may act as an intermediary, booking facilitator, access arranger or event service coordinator between you and one or more independent third-party suppliers.

4.2 Third-party suppliers may include, without limitation:

• Event organisers and promoters;
• Venues, clubs and stadium operators;
• Official or independent hospitality providers;
• Ticketing and event-access suppliers;
• Entertainment and production suppliers;
• Corporate event service providers; and
• Other specialist event and hospitality partners.

4.3 Certain services may therefore be subject to additional terms, conditions and restrictions imposed by the relevant supplier. By confirming a booking, you agree to comply with any supplier terms applicable to that service.

4.4 Where a service is provided directly by an independent third party, Avenhill Dale does not control the day-to-day operation, performance or delivery of that third-party service.

Nothing in these Terms excludes any responsibility or liability that cannot lawfully be excluded.

5.1 Prices will be communicated before confirmation of a booking and may include booking fees, service fees, arrangement fees, hospitality charges or other charges where applicable.

5.2 Unless expressly stated otherwise, prices may exclude taxes, venue charges, security deposits, gratuities or other amounts charged independently by a third-party supplier.

5.3 The applicable currency will be stated in the relevant quotation, invoice, payment request or booking confirmation.

5.4 Where currency conversion is required, exchange rates and foreign transaction charges may be determined by your bank, card issuer or payment provider. Avenhill Dale is not responsible for additional charges imposed independently by those institutions.

6.1 Available payment methods will be communicated to you during the booking process or stated in the relevant quotation, invoice or payment request.

6.2 Payment deadlines are strictly subject to the terms stated in the relevant quotation, invoice or booking confirmation.

6.3 A booking, reservation or allocation may be released or cancelled where payment is not received within the required timeframe.

6.4 By making a payment, you confirm that you are authorised to use the relevant payment method.

6.5 You are responsible for retaining copies of invoices, receipts, booking confirmations and other transaction records relating to your booking.

6.6 We reserve the right to carry out reasonable verification or request additional information before accepting or completing a transaction.

7.1 Cancellations and amendments are subject to our Cancellation Policy and any booking-specific conditions communicated to you.

7.2 Refund eligibility and the processing of approved refunds are subject to our Refund Policy, together with any applicable supplier terms.

7.3 Certain tickets, hospitality packages, event access arrangements or other services may be non-refundable, non-transferable or subject to cancellation or amendment charges where this is stated in the applicable booking terms.

7.4 Where booking-specific cancellation, amendment or refund terms have been communicated and accepted in relation to a particular booking, those terms will apply to that booking together with our applicable policies, subject to applicable law.

8.1 Event tickets, hospitality packages, VIP access and related services are subject to the rules, policies and admission requirements of the relevant organiser, venue, club or supplier.

8.2 Event dates, times, venues, performers, participants, line-ups, seating arrangements, hospitality locations and other event details may be changed by the organiser or relevant supplier.

8.3 Where seating, viewing areas, hospitality categories or access levels are described as part of a booking, the final allocation may remain subject to organiser, venue or supplier arrangements.

8.4 You are responsible for complying with all applicable ticket conditions and venue rules, including identification, age, dress code, security and admission requirements.

8.5 Avenhill Dale is not responsible for refusal of admission resulting from a client’s failure to comply with valid venue, organiser or supplier requirements.

8.6 The resale, transfer or commercial use of tickets or event credentials may be restricted by the organiser, supplier or applicable law. You must comply with any restrictions communicated in connection with your booking.

9.1 You are responsible for providing accurate and complete information when submitting an enquiry or making a booking, including attendee details where required.

9.2 You and all members of your party are responsible for meeting any conditions required to attend the relevant event, which may include:

• Valid identification;
• Minimum-age requirements;
• Dress codes;
• Security and bag policies;
• Named-ticket or attendee registration requirements; and
• Any other organiser or venue admission conditions.

9.3 Where attendance requires travel to another country or region, you are responsible for ensuring that you and all members of your party hold any required passports, visas, travel permissions, insurance and other necessary travel or entry documentation. Unless expressly agreed otherwise in writing, Avenhill Dale does not arrange or guarantee immigration or travel authorisation.

9.4 Avenhill Dale will not be responsible for losses resulting from inaccurate information supplied by you or from your failure to comply with applicable event, venue, travel or admission requirements.

10.1 You must not use our website or services for any unlawful, fraudulent or prohibited purpose.

10.2 We reserve the right to decline, suspend or cancel a transaction where providing the relevant service may breach applicable laws, sanctions, trade restrictions, anti-money laundering requirements or other legal or compliance obligations applicable to Avenhill Dale, its payment providers, banking partners or suppliers.

10.3 We may request reasonable information or documentation where required for identity, compliance or transaction-verification purposes.

11.1 Unless otherwise stated, content made available on this website, including text, branding, graphics, design, images and other materials owned by Avenhill Dale, is protected by applicable intellectual property laws.

11.2 You may access and use the website for personal, informational and lawful purposes.

11.3 You must not, without our prior written permission:

11.3.1 Reproduce or republish substantial parts of our website content;

11.3.2 Use our trademarks, branding or materials in a misleading manner;

11.3.3 Interfere with the operation, availability or security of the website; or

11.3.4 Use the website for fraudulent, abusive or unlawful purposes.

12.1 We aim to keep information published on our website accurate and current. However, event details, prices, availability, schedules, venues, participants and other third-party information may change.

12.2 Content published on the website is provided for general information and does not, by itself, constitute a confirmed offer, allocation or booking.

12.3 We do not guarantee that the website will always be available, uninterrupted or free from technical errors.

13.1 To the maximum extent permitted by applicable law, Avenhill Dale will not be liable for indirect or consequential losses arising from your use of the website or services.

13.2 Where a service is provided by an independent third-party supplier, we will not be responsible for acts, omissions, failures or circumstances outside our reasonable control, subject always to any liability that cannot lawfully be excluded.

13.3 Nothing in these Terms and Conditions excludes or limits any statutory rights or any liability that cannot lawfully be excluded or limited.

Avenhill Dale will not be responsible for delay, disruption or failure to perform an obligation where this results from circumstances outside our reasonable control.

Such circumstances may include, without limitation, severe weather, natural disasters, war, civil disturbance, government action, border restrictions, transport disruption, strikes, epidemics, pandemics, venue closures, event cancellations, postponements, changes imposed by an organiser or other comparable circumstances.

Where such circumstances affect a booking, the options available to you may depend on the terms and remedies made available by the relevant organiser or supplier.

To the extent permitted by applicable law, you agree to be responsible for losses, claims, liabilities or reasonable costs arising directly from:

• Your unlawful or fraudulent use of our website or services;
• Your material breach of these Terms and Conditions; or
• Information or instructions supplied by you that are materially inaccurate or misleading.

We process personal information in accordance with our Privacy Policy and applicable data protection requirements.

Please review our Privacy Policy for further information about how we collect, use, store and protect personal information.

17.1 We may amend these Terms and Conditions from time to time to reflect changes to our services, business practices, supplier arrangements or applicable requirements.

17.2 The updated version will be published on this page together with the date of the latest revision.

17.3 The Terms applicable to a confirmed booking will generally be those in effect when the booking was made, together with any specific terms agreed in relation to that booking.

If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable, the remaining provisions will continue in full force and effect to the extent permitted by law.

These Terms and Conditions are governed by the laws of Ireland.

Any dispute arising out of or in connection with these Terms and Conditions shall be subject to the jurisdiction of the courts of Ireland, except where applicable mandatory consumer protection law provides otherwise.